Li Yen at The Ritz-Carlton, Kuala Lumpur

Henry Hie

2.0

Came with my children for lunch time (dimsum) on the Sunday afternoon, arrived and ordered by 1.20pm but food just came one hour afterwards (2.15pm). Whenever we informed the server to check on our order she simply replied with “OO”, once the food lastly arrived and point out we waited for one hour she mentioned “OO” once again……no apologies, nothing.Overall food was excellent, but also for such pricing, I'd expect better service.

Jaya Pathak

1.0

Disappointed with the assistance. Waited 40 mins for the initial dish and another 20 minutes for another. Tea wasn’t getting refilled even though we've completed it. Reflected the problem to the program crew and manager. Despite the fact that their apology doesn’t appearance sincere, I am hoping they improve it later on. Food was okay but because of the delay in helping, we certainly didn't get to benefit from the food.

Teza Auliannisa

4.0

Delicious and incredibly nice. Excellent service.