Franco IOI City Mall

Melovers977

1.0

This place has been among our worst experiences with regards to customer service. We had been seated and left alone for some time. I in fact had to ask you to definitely come over in order that we're able to place our order. Once the person came to our desk, he questioned me to "Wait around" (exact phrase/s), as he obtained prepared to take my purchase. When we purchased the french toast on the menus, we were informed that it had been out of stock. They're advertising this product on the menus as "Dont think, simply order". Looks like you might like to think should they have it in share before buying it. Apparently this is simply not an isolated incident. Testimonials from additional branches of the restaurant says they go out of stock on the french toast. How can you go out of stock of one's signature item? That's bad inventory management. We made a decision to purchase pancakes and before we actually full our sentence, the individual warns us, "Which will be 20 mins wait time". At the moment we decide to go out stating that we weren't impressed with the client services and he snarkly replies that is not an easy food restaurant. The client service remark had not been about the 20 moment wait period for pancakes, which we'd have got kindly waited for. It's for precisely what happened uptil that time and also due to the obnoxious mindset of the server. It really is obvious that Franco is investing the majority of their $$ on decoration but not spending sufficient on training their employees on customer service. Here is a better solution to handle the problem... 1) Focus on your guests , nor have them require one to take their purchase. 2) Usually do not tell the client to "wait" if they are ordering. Think about, "Could you provide me one second please?" 3) Usually do not bluntly condition that the item has gone out of stock. Think about, "We apologize but sadly we ran out of this item today. MAY I suggest some options?". I've seen far better responses from employees at a lot cheaper establishments. Franco ought to be ashamed of itself. Interestingly enough, the one who as accountable for all of this was someone dressed up in all dark and travelling with an ipad, rather than among the other workers dressed up in light glowing blue. If this is the type of behavior in one of the people in control, I doubt the people lower on the ladder are receiving any better customer support training.

Alvina Tari

4.0

Franco very first opened in a single Utama and before them there have been a host of dining places that bloomed and offered in a brief period of time therefore i had doubts if this specific outlet can sustain your competition but lo and behold they opened another wall plug at IOI town mall and also have been growing since. I made a decision to dine right now there one night and discovered the French Japanese menus pretty much laid and interesting. They will have pancake creations, Souffle Pancakes, rice and pasta meals aswell for non breakfast eaters. Breakfasy for supper? Indication me up! We purchased several dishes to share. We'd the lotion cheese souffle pancakes with whipped lotion, baked rice with Japanese curry and the squid ink pasta because it sounded odd. The pancakes took some time to arrive when i am sure that they had to create it from scratch and by purchase to guarantee the pancake puffs up properly and certain they did! It had been fluffy and lighting, something it is possible to eat all day long without filling up an excessive amount of stomach space in the event that you ordered the original edition. The Baked rice had been a fascinating take as sausage meats, vegeables and cheese. I simply believe everything wth cheese appears, smells and preferences awesome but that's simply me! The pasta didn't look as appetising since it really is possibly due to the dark color nonetheless it is prepared al dente aglio olio design meaning with just essential olive oil and dash of herbal treatments with squid rings to seal the offer. I question they make their very own pasta nonetheless it was the direction they prepare it that rings factors.